Frequently Asked Questions... Answered

Find useful questions on using our FAQ section! Learn how to find the support, contact customer support, or how to proceed if you cannot find your question.
What does Bravenfelt do?
Bravenfelt is a SaaS platform that helps businesses improve their supply chain management. Our software provides tools for supplier compliance, supply chain traceability, supply chain mapping, smart logistics planning, and supply chain data gathering.
Can I try Bravenfelt before committing to a subscription?
Absolutely! We offer a free trial so you can experience the full capabilities of our platform before deciding if it's the right fit for your business. During the trial period, you can send 25 document requests and you'll have access to all the features and will be able to test the platform with your own data. Additionally, our team is always available to provide support and answer any questions you may have.
How can Bravenfelt help my business?
Bravenfelt can help your business in several ways. By automating compliance and data gathering tasks, it reduces the burden on your team and ensures that your supply chain is operating efficiently and effectively. Additionally, by providing detailed mapping and visibility into your supply chain, you'll be able to identify and mitigate risks, and make more informed decisions.
My colleague invited me to his team in Bravenfelt, when do I receive the invitation?
If your colleague has invited you to join a team on Bravenfelt, you should receive an invitation email within a few minutes. However, sometimes the email may be filtered as spam, so it's important to check your spam folder as well.

If you still don't find the invitation email after checking your spam folder and waiting for a couple of minutes, it's best to reach out to your colleague and ask them to resend the invitation. You can also contact our support team and we will be happy to assist you in getting you set up in the correct team and account.
I received a request from one of our clients, do I need a paid subscription to upload documents?
You don't need a paid subscription to upload documents in Bravenfelt. Even if you are not registered user, you can still upload documents by utilizing our secure one-time password feature. This will allow you to securely upload documents to the appropriate team or account without the need for a full account registration or paid subscription.

This is a secure and quick way to upload the documents, for your client and yourself, you can use this feature as long as you have the correct one-time password provided by the registered user in Bravenfelt.
I can't login. Why is the link invalid of the new token that I requested to login?
We use one-time passwords as the default method for new users to login to upload documents to complete a request. Instead of creating an account first, users can simply click on a link in the email of each document request. The link is valid for 24 hours and can only be used once. Be sure to request a new link if you have received the email more than a day ago.

If your organization uses specific cybersecurity software that secures links in incoming emails, each new link that you request will be invalid. In this case we advise you to create a password by resetting your password for the email address to which the request was sent. Once you have created a password, you should be able to login to Bravenfelt.

Please contact us if you still can't login using the above instructions.
Who can I contact in case if I have any other question about Bravenfelt?
Please contact us if you have any question. Normally we reply within one business day.

Bravenfelt is the solution you’ve been waiting for.

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